Terms of Service | Broodnet: Email Infrastructure for AI Agents

These terms are between you and We Are Singular, Lda, a company incorporated in Portugal (NIPC: PT513858512), operating as Broodnet. By creating an account or using the Service, you agree to be bound by these Terms, our Privacy Policy, our Cookie Policy, and our GDPR & Data Processing page (together, the “Agreement”). If you do not agree, do not use the Service.

For questions about these terms, contact us at humans@broodnet.com.

Definitions

In this Agreement:

“We”, “us”, “our” — We Are Singular, Lda, the company that operates Broodnet
“You”, “your” — the individual or entity that creates an account and uses the Service
“Service” — the Broodnet platform, including its API, CLI, web application, documentation, and all related infrastructure
“Content” — the email messages, headers, attachments, metadata, and any other data that passes through your Mailboxes
“Mailbox” — a provisioned email inbox within the Service, scoped to an Organisation
“Organisation” — a workspace within Broodnet that groups users, Mailboxes, and billing under a single entity
“Plan” — the subscription tier that determines the features, limits, and pricing applicable to your Organisation

1. What the service is

Broodnet provides managed email infrastructure designed for AI agents, automated scripts, test suites, and other scenarios where programmatic access to a real email inbox is useful. We provision and manage Mailboxes that can receive email from anywhere — verification codes, notifications, inter-agent messages, and more.

Outbound delivery is constrained by design — Broodnet is not a general-purpose email sender. External delivery, where available, is limited to explicitly permitted destinations. This architecture allows us to provide a secure, reliable Service while preventing abuse and ensuring compliance with anti-spam regulations.

You interact with Broodnet through our API and CLI. Every Mailbox is scoped to an Organisation and authenticated with a unique token.

2. What the service is not

Broodnet is not a marketing platform and not for spammers. We do not provide bulk email sending, mailing lists, or outbound delivery to the open internet. Anti-spam is enforced by architecture, not by policy.

3. Acceptable use

Age Restriction: You must be at least 16 years old to create an account and use the Service.

You agree not to use Broodnet to:

Send spam or unsolicited bulk email
Abuse, harass, or impersonate any person or entity
Transmit or store illegal content
Attempt to gain unauthorised access to our systems, other accounts, or any infrastructure connected to the Service
Conduct or facilitate denial-of-service attacks, credential stuffing, brute-force attacks, or any automated abuse against us or other customers
Create multiple accounts to circumvent limits, bans, or Plan restrictions
Interfere with the experience or data of other customers
Use Mailboxes in a way that generates inbound traffic volumes that degrade or disrupt the Service for others

You are solely responsible for ensuring that your use of Broodnet, and any actions taken based on email content received through your Mailboxes, comply with all applicable laws and the terms of any third-party services you interact with.

We reserve the right to rate-limit, suspend, or disable Mailboxes that exhibit patterns of abuse, including excessive inbound bounce rates or volumes that degrade service quality for other customers.

If you violate these rules, we reserve the right to immediately suspend or terminate your account and all associated resources, without prior notice. We reserve the right to take legal action where the conduct causes harm to us, our infrastructure, or other customers.

4. Account and organisation ownership

The person who creates a Broodnet account owns it. When you create an Organisation, you are its owner. Organisation admins can manage members and Mailboxes within that Organisation.

Mailboxes may be used by automated services, agents, and scripts — as long as the Broodnet account itself is operated by a human.

5. Account security

You are responsible for keeping your credentials — including API keys, Mailbox tokens, and passwords — confidential. If you believe any credential has been compromised, rotate it immediately and notify us at humans@broodnet.com.

We are not liable for any losses or damages resulting from your failure to secure your credentials. All activity under your account is your responsibility, whether or not you authorised it, except where access resulted from our negligence.

6. Billing and payment

Pricing for each Plan is displayed on our website at the time of purchase. Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date.

If your payment fails, we may suspend your access to paid features after a reasonable grace period. Continued non-payment may result in your Organisation being downgraded or, ultimately, your account being deleted in accordance with our inactive account policy and account deletion procedure.

All payment processing is handled by Polar. Their terms govern payment methods, refund processing, and payment disputes. You are responsible for any applicable taxes; prices may be displayed inclusive or exclusive of VAT depending on your location and applicable law.

Price changes: If we increase the price of your Plan, we will notify you by email at least 30 days before the change takes effect. The new price applies from your next billing cycle after the notice period. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

7. Refunds

If you are not satisfied with the Service, you may request a refund within 14 days of subscribing to a paid Plan, without giving any reason. Email humans@broodnet.com and we’ll refund the full amount through Polar to the same payment method within 14 days of your request.

This right applies to everyone, regardless of where you are. For EU consumers it also satisfies the statutory right of withdrawal under Portuguese Decreto-Lei 24/2014 (transposing EU Directive 2011/83/EU). Any clear statement is sufficient — for your convenience, below is the EU model withdrawal form, but you don’t have to use it:

I hereby give notice that I withdraw from my subscription to the Broodnet service. Subscribed on: [date] to the following service: [Plan] on the organization [organization] owned by [email]. I understand that this withdrawal is within the 14-day refund period and I request a full refund to my original payment method.

8. Inactive accounts

Free accounts that have been inactive for 6 consecutive months may be suspended and eventually deleted. An account is considered inactive if there has been no login, no API request, and no Mailbox activity for the entire period.

Before deleting an inactive free account, we will send a notice to your registered email address at least 30 days in advance. If you do not reactivate your account within that period, it may be deleted.

Paid accounts are always considered active for as long as the subscription is current.

When an inactive account is deleted, the account deletion procedure on our GDPR page applies.

9. Intellectual property and license

Your Content: You retain all ownership rights to the Content that passes through your Broodnet Mailboxes. We do not claim ownership of your Content.

Our Service: We retain all rights, title, and interest in the Broodnet platform, including its software, infrastructure, APIs, CLI, documentation, and branding.

Limited license: By using Broodnet, you grant us a limited, non-exclusive, worldwide license to process, store, and transmit your Content solely as necessary to provide, maintain, and improve the Service. This license ends when your Content is deleted from our systems.

What we will never do: We will never use your Content to train AI or machine-learning systems, sell or monetise your data, or grant any third party access to your Content. Email is processed exclusively by automated systems on our infrastructure for service delivery. See our Privacy Policy for the full commitment.

10. Service availability

We provide Broodnet on a best-effort basis. We do not offer a Service Level Agreement (SLA) at this time. We may experience downtime for maintenance, upgrades, or unforeseen circumstances. We will make reasonable efforts to notify you of planned maintenance in advance.

Plan features and limits (including storage quotas and Mailbox limits) are as described on the website at the time of purchase. We are not liable for non-delivery of email or loss of data when your usage exceeds the limits of your Plan.

11. Platform evolution

We actively develop Broodnet and may add, modify, or remove features at any time as part of the normal evolution of the platform. Where such changes do not affect the rights or obligations described in these Terms — such as introducing new capabilities, improving existing features, or retiring features that are no longer viable — we will not issue a Terms update. If a feature change materially alters the scope of the Service as described in these Terms, we will follow the procedure in §18. Changes to these terms.

We may communicate feature changes through our documentation, changelog, or email, but the absence of a Terms update for a feature change confirms that your existing rights and obligations remain unchanged.

12. Force majeure

Neither party is liable for delays or failures in performance resulting from events beyond their reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure outages, upstream provider failures, pandemic, war, or terrorism. The affected party must notify the other promptly and make reasonable efforts to resume performance.

If a force majeure event prevents us from providing the Service for more than 30 consecutive days, we will refund the unused portion of all active paid subscriptions. Users may also terminate their accounts during the disruption without penalty. If the event renders the Service permanently unrecoverable, we will terminate the Service, refund all active paid subscriptions, and make reasonable efforts to facilitate data export before shutdown.

13. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to the use of Broodnet is limited to the fees you paid us in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death, personal injury, fraud, or gross negligence.

14. Disclaimer of warranties

To the extent permitted by applicable law, Broodnet is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Service, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Nothing in this section affects any warranties that cannot be excluded or limited under applicable Portuguese or EU law, including your statutory rights as a consumer where applicable.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless We Are Singular, Lda and its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any third-party rights. This obligation survives termination of your account.

16. Termination

By you: You can delete your account at any time from your account settings. If you are the owner of an Organisation with other members, you must transfer ownership or remove those members before using self-service deletion. Once the eligibility checks pass, deletion runs immediately and is permanent, although some records may be retained or anonymised where required by law or for audit purposes. See our GDPR & Data Processing page for the full erasure procedure.

By us: We may suspend or terminate your account for violations of these Terms. Where possible, we will provide notice before suspension. In cases of severe abuse, we may act immediately.

Service discontinuation: If we decide to discontinue the Service entirely, we will notify all users by email at least 90 days before shutdown. During the 90-day notice period, we will facilitate data export so you can retrieve your Content. Active paid subscriptions will be cancelled at the start of the notice period — no further charges will be made — but you will retain full access to your Plan for the remainder of the 90-day window. When the notice period ends, the account deletion procedure applies to all remaining accounts.

17. Governing law and dispute resolution

These Terms are governed by the laws of Portugal and applicable European Union regulations. Where you are a consumer habitually resident in another EU member state, you also retain the protection of the mandatory consumer protection laws of your country of residence.

If a dispute arises, either party must first notify the other in writing and both parties will attempt to resolve the matter through good-faith negotiation for at least 30 days. If the dispute is not resolved within that period, either party may bring proceedings in the courts of Portugal.

For EU consumers, the European Commission provides a consumer redress platform at https://consumer-redress.ec.europa.eu/. We are not obligated to use it, but you may submit a complaint through it.

18. Changes to these terms

We may update these Terms from time to time.

Material changes — such as modifications to pricing, your rights, data handling, or the scope of the Service — will be notified to you by email at least 30 days before the changes take effect. Where required by applicable law, we will seek your renewed consent before the changes apply.

Minor changes — such as corrections, clarifications, or formatting updates that do not affect your rights or obligations — may take effect upon posting to this page without prior notice.

Your continued use of Broodnet after the effective date of any update constitutes acceptance of the updated Terms. If you do not agree with a material change, you may close your account before the effective date.

19. General

Severability — If any provision of these Terms is held to be unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Entire Agreement — These Terms, together with the documents incorporated by reference in the opening paragraph, constitute the entire agreement between you and We Are Singular, Lda regarding the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written.

Assignment — We may assign or transfer our rights and obligations under these Terms, in whole or in part, including in connection with a merger, acquisition, or sale of assets. We will notify you by email at least 90 days before any such assignment takes effect. During this period, you may close your account and delete your data if you do not wish to continue under the new entity. You may not assign your rights or obligations without our prior written consent.

No Waiver — Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. A waiver is only effective if made in writing.

Third-Party Links — Links contained in emails delivered through the Service or on the Broodnet website may lead to third-party sites. We are not responsible for the content, privacy practices, or availability of any third-party site.

Headings — Section headings are for convenience only and have no legal or contractual effect.